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moviestorm keeps closing down when i select a set

Nikolas

07 Jan, 2012 06:30 AM via web

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I just bought moviestorm yesterday and this is what happens:
1.open movistorm
2.a box pops up it reads-It looks like moviestorm has crashed, or is it still running?click OK to start moviestorm again, so you can resume your movie.click cancel if you are using moviestorm. (I click ok)
3.moviestorm opens up and i click START
4.I click new movie
5.I choose empty movie
6.I choose the police cell set
7.and the moviestorm tab just disapeares!

PLEASE I NEED HELP URJENTLTY!!!
Nikolas

1. Support Staff 2 Posted by ben.sanders on 09 Jan, 2012 10:56 AM

   

   Hello Nikolas
   This sounds as if it is going wrong at the point where you are first going to the 3D view, which would sugest that you may need new graphics drivers.

   Please look at:
   http://support.moviestorm.co.uk/kb/troubleshooting/graphical-problems

   and either update your graphics drivers, or send me the dxdiag.txt, and I can further advise on how to get thigns going.

   Ben Sanders
   Moviestorm

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2. 3 Posted by Nikke Harris on 12 Jan, 2012 08:24 PM

   

   Ben,

   Thanks for your help. I looked at your link and tried downloading new HP
   drivers and that did not help. Attached is the DxDiag info so maybe you
   can help.

   When I use MovieStorm, I can use certain Starter Movies just fine but
   cannot use all of them and also cannot use Empty Sets at all. Does this
   still sound like a graphic card problem?

   Nikolas

   • DxDiag.txt 28.7 KB

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3. Support Staff 4 Posted by ben.sanders on 13 Jan, 2012 10:20 AM

   

   Hi Nikolas
   Your dxdiag indicates that you have an Intel Series 4 graphics chip, with drivers dated 8/25/2010.
   To get updated drivers, try going to
   http://downloadcenter.intel.com/
   And selecting Graphics->Laptop Graphics->HD->Mobile Intel Series 4 Graphics Media Accelerator.
   That shoudl let you download the most recent drivers to install them.

   Once they are installed, try Moviestorm again - hopefully it should work correctly when you go on set, now. But if it doesnt, please try going to the graphics settings menu, and un-ticking the 'shaders' tick, and trying things again.

   Ben Sanders
   Moviestorm

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4. 5 Posted by Nikke Harris on 24 Jan, 2012 07:43 PM

   

   Ben,

   Thank you we got it working (sort of)...

   we could not get the drivers to install. downloading from the screen shot
   below it gave us an error message which is also below.

   I can use moviestorm now without shadows. which is an improvement. Can you
   help me to get moviestorm working with the shadows (they are quite
   important).

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5. Support Staff 6 Posted by ben.sanders on 25 Jan, 2012 10:29 AM

   

   I'm afraid that shadows requires shaders to be on, which may not be a possibility without getting a graphics card. The built in intel graphics chips are fairly basic, and I dont think the one you have can be made to support our shadows.

   Sorry,
   Ben Sanders
   Moviestorm

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6. 7 Posted by Nikke Harris on 08 Feb, 2012 05:47 PM

   

   My news program website.

   here is the link...
   http://wtnews.yolasite.com/

   I havent added any videos but drop by whenever you are near!
   please feel free to visit the shop. And try to go onto the website weekly
   or it will be removed by google.

   Thank you

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7. amos.willbond closed this discussion on 08 Feb, 2012 06:03 PM.

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