Knowledge Base / Troubleshooting

20 articles in the Troubleshooting section in our Knowledge Base.

• Where can I find logs and diagnostics to help you fix my problem?

  First published March 23, 2011. Updated: March 23, 2011

• Graphical problems

  First published March 23, 2011. Updated: March 23, 2011

• Moviestorm won’t shut down (Mac)

  First published March 25, 2011. Updated: March 25, 2011

• Parts of my characters’ costumes vanish or go flat.

  First published March 25, 2011. Updated: March 25, 2011

• My characters come apart when walking around!

  First published March 25, 2011. Updated: March 25, 2011

• Moviestorm sometimes crashes when I try to start it (Mac)

  First published March 25, 2011. Updated: March 25, 2011

• A warning message says I have another copy of Moviestorm running!

  First published March 25, 2011. Updated: March 25, 2011

• Moviestorm needs a sound system to run

  First published March 25, 2011. Updated: March 25, 2011

• I can’t record my voice in the Director’s View

  First published March 25, 2011. Updated: March 25, 2011

• When I open Moviestorm and start a film I can see the controls, but can’t see the set or 3D sections

  First published March 25, 2011. Updated: March 25, 2011

• Can't connect to server

  First published June 13, 2011. Updated: June 13, 2011

• My "Wait" button doesn't change to a "Start" button?

  First published October 04, 2011. Updated: March 15, 2012

• Moviestorm crashes when I place an object on set? (Windows)

  First published October 04, 2011. Updated: July 03, 2012

• The colours in the set are wrong or the ground is white? (Windows only)

  First published October 04, 2011. Updated: October 04, 2011

• I can't play my movies in Quicktime? (Mac)

  First published October 04, 2011. Updated: October 04, 2011

• Installation

  First published March 12, 2012. Updated: March 12, 2012

• Installation problems - my downloads keep failing.

  First published November 02, 2011. Updated: November 02, 2011

• My render is corrupted

  First published December 08, 2011. Updated: December 08, 2011

• Moviestorm crashes on my laptop when on battery power.

  First published January 19, 2012. Updated: January 19, 2012

• Moviestorm on Mountain Lion (Damaged download error)

  First published September 06, 2012. Updated: September 06, 2012