Troubleshooting

22 articles in this section

Where can I find logs and diagnostics to help you fix my problem?

Published March 23, 2011 · Updated March 23, 2011
Graphical problems

Published March 23, 2011 · Updated March 23, 2011
Moviestorm won’t shut down (Mac)

Published March 25, 2011 · Updated March 25, 2011
Parts of my characters’ costumes vanish or go flat.

Published March 25, 2011 · Updated March 25, 2011
My characters come apart when walking around!

Published March 25, 2011 · Updated March 25, 2011
Moviestorm sometimes crashes when I try to start it (Mac)

Published March 25, 2011 · Updated March 25, 2011
A warning message says I have another copy of Moviestorm running!

Published March 25, 2011 · Updated March 25, 2011
Moviestorm needs a sound system to run

Published March 25, 2011 · Updated March 25, 2011
I can’t record my voice in the Director’s View

Published March 25, 2011 · Updated March 25, 2011
When I open Moviestorm and start a film I can see the controls, but can’t see the set or 3D sections

Published March 25, 2011 · Updated March 25, 2011
Can't connect to server

Published June 13, 2011 · Updated June 13, 2011
My "Wait" button doesn't change to a "Start" button?

Published October 04, 2011 · Updated March 15, 2012
Moviestorm needs Java 6

Published December 05, 2014 · Updated December 05, 2014
Moviestorm crashes when I place an object on set? (Windows)

Published October 04, 2011 · Updated July 03, 2012
The colours in the set are wrong or the ground is white? (Windows only)

Published October 04, 2011 · Updated October 04, 2011
I can't play my movies in Quicktime? (Mac)

Published October 04, 2011 · Updated October 04, 2011
Installation

Published March 12, 2012 · Updated November 05, 2014
Installation problems - my downloads keep failing.

Published November 02, 2011 · Updated November 02, 2011
My render is corrupted

Published December 08, 2011 · Updated December 08, 2011
Moviestorm crashes on my laptop when on battery power.

Published January 19, 2012 · Updated January 19, 2012
Moviestorm on Mountain Lion (Damaged download error)

Published September 06, 2012 · Updated September 06, 2012
Moviestorm 1.7.0 will not update on my Tiger or Leopard Mac

Published October 22, 2014 · Updated October 22, 2014

Moviestorm Support

Troubleshooting

Where can I find logs and diagnostics to help you fix my problem?

Graphical problems

Moviestorm won’t shut down (Mac)

Parts of my characters’ costumes vanish or go flat.

My characters come apart when walking around!

Moviestorm sometimes crashes when I try to start it (Mac)

A warning message says I have another copy of Moviestorm running!

Moviestorm needs a sound system to run

I can’t record my voice in the Director’s View

When I open Moviestorm and start a film I can see the controls, but can’t see the set or 3D sections

Can't connect to server

My "Wait" button doesn't change to a "Start" button?

Moviestorm needs Java 6

Moviestorm crashes when I place an object on set? (Windows)

The colours in the set are wrong or the ground is white? (Windows only)

I can't play my movies in Quicktime? (Mac)

Installation

Installation problems - my downloads keep failing.

My render is corrupted

Moviestorm crashes on my laptop when on battery power.

Moviestorm on Mountain Lion (Damaged download error)

Moviestorm 1.7.0 will not update on my Tiger or Leopard Mac

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