Installation

How do I install my site license?
Make a copy of the licence file you will have recieved via email; normally called [your establishment name]_boot.zip. Make sure it is available for the computers you are installing Moviestorm onto (for example on either a usb drive or a network drive).

Windows
Using an Admin account, install either
Moviestorm_Windows_Education_Unlimited_1.5.2.exe for students 14 years and older.
or
Moviestorm_Windows_Education_Junior_1.5.2.exe for students up to 13 years.

Run Moviestorm, and on the log in screen, after installation, click Install Licence, and install the [your establishment name]_boot.zip which contains your Moviestorm licence.

Mac
Using an Admin account, install either
Moviestorm_Mac_Education_Unlimited_1.5.2.dmg for students 14 years and older.
or
Moviestorm_Mac_Education_Junior_1.5.2.dmg for students up to 13 years.

Run Moviestorm, and on the log in screen, after installation, click Install Licence, and browse to the DVD, and install the [your establishment name]_boot.zip which contains your Moviestorm licence.

TESTING THE INSTALL

Log in to the computer as a normal user without admin priviledges
Run Moviestorm.
Click the 'Start' button ('Wait' doesnt change to 'Start' button)
Click 'New Movie'

Double click 'Moviestorm' in the top left (picture of three empty walls)

Double click 'Musician's Lounge'

It should look like the image below (Are the colours all wrong?)

Drag with the left mouse button to move the view
Drag with the right mouse button to rotate (Is the right mouse button not set up?)
Click the 'Dressing Room' button (Icon with two people at the top)

Click the 'Directors View' button (Icon with clapper board at the top)

Click on the ground, and select the 'Place here' menu - the character should appear (Problems - Update graphics drivers)

If you are installing on different systems with different specifications, you should retest on each system.

Moviestorm wont download files! - How do I set up my proxy server?

If you need to use Moviestorm with a proxy server, you need to edit the boot properties in a text editor.
First locate the relevant file

Windows:
Open [folder you installed Moviestorm to]/boot/boot-win.properties in a text editor.
eg C:/Program Files/Moviestorm-1.5/boot/boot-win.properties
Mac:
Right click on the moviestorm app, and select 'show contents'
Open Contents/Resources/boot/boot-mac.properties in a text editor.

Locate the commented out lines (lines 2-7) about your proxy information, and fill them in, removing the #'s at the beginning of the lines you are filling in.

Where can I find logs and diagnostics to help you fix my problem?

There are several logs that Moviestorm creates.
If Moviestorm crashes to desktop:
On a Mac please select the 'More Details' option and copy the log from there.
On a PC, look in the folder into which Moviestorm was installed, such as C:/Program Files/Moviestorm-1.5
The crash files are called hs_err_pid####.log (where #### is a number).
There may be multiple versions of this file if Moviestorm has crashed several times - choose the one that's file date/time matches the crash.

If there are difficulties with the Launcher (logging in, connecting, downloading packs):
boot.log
This is created in the Moviestorm user folder. It is emptied each time you start Moviestorm. It's in:
Vista, Win7, Macs: Users/[Username]/Moviestorm
WinXP: C:/Documents and Settings/[Username]/Moviestorm

If there are problems with the main Moviestorm software:
Log.txt
This is created in the Moviestorm user folder. It is emptied each time you start Moviestorm. It's in:
Vista, Win7, Macs: Users/[Username]/Moviestorm
WinXP: C:/Documents and Settings/[Username]/Moviestorm

General information about your computer:
PC: dxdiag.txt
WinXP: Start->Run, then type dxdiag
Vista, Win7: Start, then type dxdiag in the search
Once DirectX Diagnostics has started, click 'Save all Information' and save out the dxdiag.txt
Mac: Click the Apple symbol in the top left of the screen and select 'About this Mac'

My "Wait" button doesn't change to a "Start" button?

Problem:
Wait button never changes into Start button - Moviestorm cant find the users home folder. This can happen if the user cannot write to the computers drive, and there isnt a network location being easily identified for Moviestorm to save to.
Solution:
You can change the place Moviestorm tries to save its configuration information.
You need to set the environment variable MOVIESTORM_PROFILE to be the name of a folder where Moviestorm can save things for the user.

That folder needs to be created for each user using Moviestorm - possibly start moviestorm using a batch process that creates the folder if it doesnt exist yet.

On windows (XP service pack 2 or any newer version) you can use
setx MOVIESTORM_PROFILE Z:\Moviestorm
Where 'Z:\Moviestorm' identifies a folder in the users home network drive - you may need to change this based on the mapping used on your network.
On Mac OS X, please read http://developer.apple.com/library/mac/#qa/qa1067/_index.html