Where can I find logs and diagnostics to help you fix my problem?

There are several logs that Moviestorm creates.
If Moviestorm crashes to desktop:
On a Mac please select the 'More Details' option and copy the log from there.
On a PC, look in the folder into which Moviestorm was installed, such as C:/Program Files/Moviestorm-1.4
The crash files are called hs_err_pid####.log (where #### is a number).
There may be multiple versions of this file if Moviestorm has crashed several times - choose the one that's file date/time matches the crash.

If there are difficulties with the Launcher (logging in, connecting, downloading packs):
boot.log
This is created in the Moviestorm user folder. It is emptied each time you start Moviestorm. It's in:
Vista, Win7, Macs: Users/[Username]/Moviestorm
WinXP: C:/Documents and Settings/[Username]/Moviestorm

If there are problems with the main Moviestorm software:
Log.txt
This is created in the Moviestorm user folder. It is emptied each time you start Moviestorm. It's in:
Vista, Win7, Macs: Users/[Username]/Moviestorm
WinXP: C:/Documents and Settings/[Username]/Moviestorm

General information about your computer:
PC: dxdiag.txt
WinXP: Start->Run, then type dxdiag
Vista, Win7: Start, then type dxdiag in the search
Once DirectX Diagnostics has started, click 'Save all Information' and save out the dxdiag.txt
Mac: Click the Apple symbol in the top left of the screen and select 'About this Mac'